Privacy Policy

 At Twisted, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and store the following personal information when you contact us or use our services:

• Name 
• Address (if provided) 
• Email address 
• Phone number (if provided) 

We only collect data that you voluntarily provide to us.

We use your personal data to:

• Respond to enquiries 
• Process applications (e.g. Rig Directory submissions) 
• Provide our services 
• Communicate with you regarding your enquiry or booking 

We will only share your data with third parties where necessary and with your consent, or where legally required.

We process your data under the following lawful bases:

• Consent – where you have given clear permission 
• Contract – where processing is necessary to deliver a service 
• Legal obligation – where we are required to comply with the law

We may share relevant information with trusted partners (such as Rig Directory collaborators) where necessary to deliver our services. All partners are required to handle your data securely and in compliance with UK GDPR.

We will only share data without consent where we are legally required to do so (e.g. fraud prevention or law enforcement requests).

We take appropriate technical and organisational measures to protect your data, including secure storage systems and controlled access.

We only retain your data for as long as necessary.

• Financial/payment records are kept for 7 years to comply with UK legal requirements 
• Other personal data is retained only as long as needed for its purpose, then securely deleted

If you have opted into our mailing list, we may send you updates, promotions, or event information.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails 
• Replying STOP to SMS messages 
• Marketing (Email & SMS)

If you have opted into our mailing list, we may send you updates, promotions, or event information.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails 
• Replying STOP to SMS messages 

Our website uses cookies to improve your browsing experience and ensure the site functions correctly. You can control or disable cookies through your browser settings.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you 
• Request correction of inaccurate data 
• Request deletion of your data 
• Restrict or object to processing 
• Withdraw consent at any time 

To exercise any of these rights, please contact us using the details below.

If you have any questions about this policy or your data, you can contact us at:

Email: therigdirectory@twistedofficial.com

Address:
Twisted Apparel
124 City Road
London
EC1V 2NX